CONTACT DETAILS           HOW TO CONTACT US   If you would like to ask a question, or comment on Precision Labels and Precision Decals, please get in touch at any time using the links below. If you've not found what you were looking for, please enquire. About one third of our productions are for special requests that don't appear here - one-off nameplates, numbering, logos, etc.. We want you to be completely delighted with our products and service, anything less and we would like to hear from you directly. Send An Email:   Send A Note:   Telephone & Voice-mail: If you have an email program installed, the first button above will open a new window with our email address pre-entered. The middle button allows you to send a plain text message through our server without openning another program window. Calls to the phone number above will be charged at the normal mobile rate for your telephone network provider. John Peck, owner of this web site, will respond to your enquiry. We are pleased to provide quotations for custom-made special orders. If you are interested in having some decal transfers printed, make sure you've read the special details page from the button below.        We have linked to relevant pictures and further information pages at third-party sites from many of our ordering pages. If you find a problem with any of the links, please report it so we can find where they've moved and update things. Policies Privacy By all means link to our web site, and this Contact Us page link in particular - it is the master source for our contact details. Do tell your fellow modelling friends directly about us, but please do not publish our telephone number, email or address details elsewhere on-line. When for example an email address is mentioned in a forum posting or "blog", that inevitably leads to "spam" when those details are harvested by "robot" programs. Customer details given to us will remain confidential and will not be published or passed to any third party without consent. This includes email addresses and telephone numbers which will be used only in private correspondance in relation to specific orders or enquiries. Note that web shopping through PayPal requires details to be registered with PayPal, only approved address details are then passed to sellers with the order confirmation notes that are copied to the buyer. eMail We respond to every message that we receive, usually within a working day, although sometimes there are times when we are more busy and with other commitments it may take up to a week for us to respond. If you do not appear to have received a reply to a message, please check your spam filter in case our response has been filtered out. You will not receive unsolicited junk mail from us. However, be aware that it is easy to fake a mail address so as to make it appear that a "spam" message has come from anywhere. We do not use mailing lists to send "spam" and deliberately do not publish email addresses for "robots" to capture. Remember that mail attachments from whatever source should be checked for viruses and not opened unless you are sure that they are safe. We do not accept mail from "black listed" mail server machines. Our servers consult "SpamCop", to check for mail servers that have been used to send "spam" - any messages sent through such servers will initially be returned to sender with an error. If your Internet Service Provider's mail server gets blocked in this way, we would suggest that you consider moving to an alternative supplier that is more in control of "spam" outputs - the problem will likely be the tip of an iceberg! For a list of IP addresses that this server is currently blocking, click on the button below: Security The computer that runs this site and associated mail is an IBM pSeries Enterprise Server, running the AIX UNIX operating system. It has been installed in accordance with the highest level of e-Commerce security considerations. The same systems are behind many web banking operations. Server system logs of traffic are collected for security and statistical purposes only - they are not disclosed and they would not contain any personal details. Real time automatic analysis is carried out on the logs to check for security breaches, any offending IP address will be completely blocked from any access with our server after a threshold of notable events has been reached. For example, attempts to load non-existent web pages, which initially result in our home page, will then not be responded to and no further access will be allowed until a block out time window has passed. For would be "spam" mailers, the block out is indefinite. This site does not use "cookies" - it will not store any information on your computer. Web shopping through PayPal does make use of "cookies" however. The normal browser default to enable "JavaScript" (or "Active Scripting" as it's sometimes known) is required to use the buttons for site navigation and PayPal operations. JavaScript is safe: having this feature enabled does not provide access to files on your machine, nor does it allow any dangerous functions to be executed. The feature should be turned on to enable you to enjoy normal web use. The PayPal shopping cart, and information links to other websites, open in new windows. Your system will need to allow "pop-up windows" from this site in order for the new windows to open. This feature may be affected by your browser or separate security software, there is usually an option to allow pop-ups from particular sites. The feature is useful to block annoying adverts, however, this site has no advert links. We strive to maintain a high quality presentation of safe material - certainly nothing that would cause offence to anyone accessing it. Buying Direct From Us On-Line Ordering Item pages have PayPal on-line Shopping Cart buttons for secure direct purchasing. The "?" button in each ordering page, and the "Cart Operation" button below, link to a page with details of how we operate the Shopping Cart functions. You'll find there details of our shipment methods, returns, legal and all other policies for orders placed through this site.    Note: We only use PayPal for on-line order payments to "JR Peck", we do not accept any other methods of payment. If you do not have access to use PayPal, please contact our general shop outlets instead - refer to the list on the bottom of the home page. Confirmation of direct order details are sent by email from PayPal. Orders are only processed once payment has cleared. While most forms of payment are cleared immediately, be aware that "eCheque" payments can take several weeks. We will usually only email you if an order is likely to be delayed, or if there is some query about it. We aim to ship orders in less than 28 days, typically less than 10 working days for U.K. deliveries. Most things are printed to order, so please allow two weeks before enquiring about the delivery. Address Details We do not publish our physical address details directly in our web pages - they are made available by email, as part of a copy of our full ordering terms and conditions, as required by the U.K. Distance Selling Regulations. Our operations are carried out from a private residence, with no facilities for visitors. All business is conducted through PayPal and there is normally no requirement to post anything to us. Auction Sales We occasionally sell things on the eBay web site using the single user id "plabels". Link: www.ebay.co.uk - about "me" page    (Note the real URL in the status line!) From the link above you can list anything we have for sale at the moment, and review our recent feedback. Other Companies   Please note we have no connection with "Precision Labels" based in Australia - makers of fine wine bottle labels, they are ".com.au". We are also unconnected with "Precision Transfers" - related to the excellent "Phoenix Precision Paints" range for modellers.